• To serve Poland – to build Europe – to understand the world





    We invite everyone travelling to Poland and all companies engaging in international trade to visit the Customs Service website. Additional information on customs controls is available at the following websites:


    • European Commission – Directorate-General for Taxation and Customs Union – DG TAXUD;
    • – including information on the estimated border queuing times.

    More information on:


    • lodging customs declarations;
    • exemption from customs duties;
    • limitations linked to goods imports;
    • imports of Endangered Species of Wild Fauna and Flora (CITES);
    • sanitary controls, veterinary controls, phytosanitary controls etc. and the requirement to possess the relevant legal documents (permits, licences, certificates);
    • other aspects of customs laws and regulations;
    • imports and exports to/from the EU of legal tender, firearms and munitions which require additional documents for the purpose of cross-border transport;
    • current queuing times at border crossings;

    can be obtained via the Customs Service Information Centre (InfoSC) with the following telephone hotlines:


    Hotline: +801 470 477


    For overseas callers and mobile phone users: +48 33 857 62 51


    Queries may also be addressed to the following e-mail address: info.sluzbacelna[at]


    The InfoSC service is available Mondays to Fridays (working days) between 8 am and 4 pm


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